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Customer Support

Have a question regarding your product or software?

Our online portal is the place where you will find out lots of information and help regarding our software. You can log a service request, report a problem and even obtain a licence key code without having to pick up the phone. 

The YN portal is managed by our team of experts, so make this your first port of call if you have any questions.

Not an online service member?
Register for this facility by emailing support@ynpayments.com
or by calling 0142 322 7487

Customer Support

3 Months Free

Contact our team for further details
  • Support with any TouchOffice Web faults
  • Phone & Email Support with programming support and guidance
  • TouchOffice Web User Management
  • Support Portal Access to TouchOffice Web Manuals
  • Full Remote Support on all YN Software and Integration Products
  • Report Discrepancies/Queries
  • Customer Balance Discrepancies/Queries
  • Remote and Telephone Support on basic programming changes
  • Full Access to our support portal's FAQ's & Manuals on all YN products
  • Full Access to Training Videos
Click Here
Available for all our new customer contracts.

Level 1

Contact our team for further details
  • Support with any TouchOffice Web faults
  • Phone & Email Support with programming support and guidance
  • TouchOffice Web User Management
  • Support Portal Access to TouchOffice Web Manuals
  • Full Remote Support on all YN Software and Integration Products
  • Report Discrepancies/Queries
  • Customer Balance Discrepancies/Queries
  • Remote and Telephone Support on basic programming changes
  • Full Access to our support portal's FAQ's & Manuals on all YN products
  • Full Access to Training Videos
Click Here
TouchOffice Web Support (Account Numbers ending in a "W"), which is included with all TouchOffice Web subscriptions. This service agreement is to only cover TouchOffice Web.

Level 2

Contact our team for further details
  • Support with any TouchOffice Web faults
  • Phone & Email Support with programming support and guidance
  • TouchOffice Web User Management
  • Support Portal Access to TouchOffice Web Manuals
  • Full Remote Support on all YN Software and Integration Products
  • Report Discrepancies/Queries
  • Customer Balance Discrepancies/Queries
  • Remote and Telephone Support on basic programming changes
  • Full Access to our support portal's FAQ's & Manuals on all YN products
  • Full Access to Training Videos
Click Here
Full service (Account Numbers ending in a G). This level of support we offer for free for the first 3 months of a new customer's contract. Excluding, any access to our training videos. After 3 months has expired, a full-service contract will need to be purchased.

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Get in touch

By 1Call4 Group

Quick Links

contact us

  • Unit 3, Harrogate West Business Park, Bardner Bank Killinghall Harrogate HG3 2FN
  • (01423 227 487)
  • info@ynpayments.com
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